Our work is divided into two distinct areas
The presence of a mediator is a legal requirement in Belgian hospitals. The Mediation Service is responsible for handling requests relating to patients’ rights under the Act of 22 August 2002 and its implementing regulations:
- quality of care,
- informed consent,
- access to and copies of medical records,
- financial impact
- …
The aim of the service is to provide a forum for dialogue between the patient and the healthcare provider in the event of a dispute and to encourage the parties to reach an amicable solution together.
This service handles enquiries that are not related to patient rights as set out in the Act of 22 August 2002.
The Patient Relations Service listens to patients, provides information on various aspects of the hospital’s operations (legal, practical, financial, etc.), offers advice and, within the limits of its remit, endeavours to provide a response or a solution.
Enquiries can be made:
- Via the online contact form, available here.
- By email: an acknowledgement of receipt will be sent and a reply to the enquirer will be provided as soon as possible.
- By telephone, with the option to leave a message, which will be followed up within a maximum of 3 working days.
Contact details
For internal organisational reasons, we strongly recommend that you contact the department by telephone before making an appointment.
Thank you for your understanding.
Opening hours
Monday | Tuesday | Wednesday | Thursday | Friday |
| 9h to 12h and from 14h to 15h | 9h to 12h and from 14h to 15h | 9h to 12h | 9h to 12h and from 14h to 15h | 9h to 12h |
Patient Relations and Mediation
Patient Relations and Mediation
Patient Relations and Mediation
Opening hours
Monday | Tuesday | Wednesday | Thursday | Friday |
| 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h |
Patient Relations and Mediation
Opening Hours
Monday | Tuesday | Wednesday | Thursday | Friday |
| 9h to 12h and from 14h to 15h | 9h to 12h and from 14h to 15h | 9h to 12h and from 14h to 15h | 9h to 12h and from 14h to 15h | 9h to 12h and from 14h to 15h |
Patient Relations and Mediation
Opening Hours
Monday | Tuesday | Wednesday | Thursday | Friday |
| 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h | 9h to 12h and from 13h to 16h |
Patient relations and mediation
